By Chris Bucholtz If you’re scratching your head about the value of what’s being called social CRM you should go to this blog post from Brent Leary . In it, he has links to a host of explanations and discussions of the topic in a variety of media - all of which he’s authored, facilitated or ptherwise...

By Chris Bucholtz If you’re scratching your head about the value of what’s being called social CRM you should go to this blog post from Brent Leary . In it, he has links to a host of explanations and discussions of the topic in a variety of media - all of which he’s authored, facilitated or ptherwise...

By Chris Bucholtz There have been a lot of CRM vendors taking aim on the small business market. It makes sense from an economic point of view – most of these potential customers are CRM “greenfields,” not companies replacing existing products. It’s a growing pie chart, so grabbling a slice of that pie...

By Chris Bucholtz There have been a lot of CRM vendors taking aim on the small business market. It makes sense from an economic point of view – most of these potential customers are CRM “greenfields,” not companies replacing existing products. It’s a growing pie chart, so grabbling a slice of that pie...

Jeff Lionz is a CRM consultant in Northern California and a regular participant in Inside CRM’s Ask the Expert, and a frequent participation on our Inside CRM LinkedIn Group. He was so excited after his week at the Dreamforce show he asked if he could jot down a few words - and here they are: Having...

Jeff Lionz is a CRM consultant in Northern California and a regular participant in Inside CRM’s Ask the Expert, and a frequent participation on our Inside CRM LinkedIn Group. He was so excited after his week at the Dreamforce show he asked if he could jot down a few words - and here they are: Having...

By Chris Bucholtz In one respected orator’s portentous address to an audience of his peers – well, actually, it was Triumph the Insult Comic Dog speaking to an audience at ComiCon – an interesting image was painted by the speaker using a film by Kevin Smith as its basis. “I watched ‘Jersey Girl’ on Showtime...

By Chris Bucholtz In one respected orator’s portentous address to an audience of his peers – well, actually, it was Triumph the Insult Comic Dog speaking to an audience at ComiCon – an interesting image was painted by the speaker using a film by Kevin Smith as its basis. “I watched ‘Jersey Girl’ on Showtime...

By Chris Bucholtz Dreamforce’s cloud announcements are nice and all (although I wonder how much of an immediate impact they’ll have on the average sales guy), but there are lots of other potential success stories on the floor of the show in the form of tactical applications from AppExchange partners...

By Chris Bucholtz Dreamforce’s cloud announcements are nice and all (although I wonder how much of an immediate impact they’ll have on the average sales guy), but there are lots of other potential success stories on the floor of the show in the form of tactical applications from AppExchange partners...